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Training and Certification Support


What can we help you with?

We recognize that you are on the Dell network.

We recognize that you are a TechDirect / DSP learner. Please use the actions below to find support.

Please sign in to view support information. 

How do I get a CertTracker account?

A CertTracker account is automatically created if you have:
- Taken a Dell Technologies Proven Professional proctored exam at Pearson VUE
- Completed all course requirements for earning a Dell Technologies SE or Sales Accreditation


Look out for an informative email from Dell Technologies Education regarding your account, subject: Dell Technologies Education Activity Result. This email is sent once your results have transferred over and your CertTracker account is created. You will not be able to log into CertTracker until your data has transferred over. Please allow 5 business days for this data to appear in CertTracker.


How do I log into CertTracker for the first time?
  • Access the CertTracker website
  • Select the Never logged in before? option
  • Enter the email address you registered with when you completed the exam
  • An email will be sent to you from Dell Technologies Education
  • Follow the instructions to reset your password

Returning CertTracker user access
  • Access the CertTracker website
  • Enter your CertTracker Dell ID & password
  • Having trouble? Select the Forgot your password or CertTracker Dell ID? option

My Exams

I am able to log into my CertTracker account. However, I do not see my exams or credentials. Where did they go?

Please allow 5 business days for exam data to appear in CertTracker. You will receive an email from Dell Technologies Education, subject: Dell Technologies Education Activity Result once your results have transferred over.

If you log into CertTracker after 5 business days and are not able to see the Exams or Credentials tabs then you MUST update/confirm your demographic information by following the below steps:

  • From the top menu bar Select Demographics
  • Update your information (i.e. relation to Dell Technologies, email address, phone number)
  • Scroll to the bottom of the page and click Update/Confirm
  • Once you update/verify your demographic information you will be able to see the Exams and Credentials tabs with your history listed.

Need assistance with non-training issues?