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A full list of our terms of service is available on dell.com. Please select your country of location. The Education Services Description is located under Support Services in local language.
Education Purchase Options:
Education Subscriptions are valid for one (1) year from date of invoice and are assigned to one individual through an individual or team/Enterprise. Education Subscriptions used to be available in two models – a payment model or a library collection model. A payment model allows learners to use a Dell Education Services subscription as a payment model for training up to a purchased cap. An example of a payment model subscription is the Dell Full Subscription with On Demand Labs. A library model subscription allows learners access to a curated library of content (‘collection’) for a fixed term. This term is typically 12 months from date of purchase. An example library model subscription is Dell Learning Hub or On Demand Learning Center (ODLC).
Effective June 6, 2022, payment model subscriptions are being discontinued and a single library model called Dell Learning Hub will be available – individual, Enterprise/Team for all audiences.
Subscriptions allow the designated individual to consume training from their Dell Learning Hub collection based on the Dell Learning Hub plan purchased. The Dell Learning Hub plans provide you access to the Dell Learning Hub content and library collection. Collections consist of predefined video and eLearning offerings.
Dell Learning Hub plans are available to customers and authorized Dell resellers, distributors, original equipment manufacturers and service enabled partners (collectively "Partners"). Our Dell Sales Consultants work closely with Customers and Partners to define the optimum collection content. Examples of Dell Learning Hub plans are:
Bundles (formerly ValuePaks) are valid for one (1) year from date of invoice and refer to pre-defined offerings containing multiple components. Bundles may be video-based depending on learning selected. Bundles are frequently selected by students looking to complete a curriculum path.
Education Training Credits
Education Training Credits (‘Training Credits’) are vouchers which may be purchased to redeem for training offered by Dell Education Services. Training Credits are valid for one (1) year from date of invoice and are considered Dell Education Services currency in that they may be redeemed to purchase Dell Education Services training offerings while such currency is valid. Training Credits are ideal if the exact course selection and/or delivery modality preferred by the student is not known at the time of purchase.
To learn more about our purchase options please visit our Dell Education Services Purchase Options page.
Training Offer Types
Please visit our Training Offer Types page for a full list of our offer types.
Cancellations and Refunds
Unless otherwise agreed in writing by Dell, all training will begin on the scheduled date. Should Customer request to cancel or reschedule the Education Services training they have chosen, Dell will refund Customer’s pre-paid training fees as follows:
Third Party Offerings
Dell may offer to supply products and services that are provided by a third party manufacturer/supplier and that are neither Dell nor Dell EMC-labeled (“Third-Party Offerings”) and may include offerings from Supplier Affiliates using different brands other than “Dell” or “Dell EMC”. Notwithstanding any other provisions herein, Third-Party Offerings are subject to the standard license, services, warranty, indemnity of the third-party manufacturer/supplier (or an applicable direct agreement between Customer and such manufacturer/supplier), to which Customer shall adhere. Even if support fees are invoiced through Supplier, Third-Party Offerings are generally not supported by Supplier and Customer shall contact such third party directly for support (except as otherwise set forth in the applicable terms above). Any warranty, damages or indemnity claims against Supplier in relation to ThirdParty Offerings are expressly excluded.
For Red Hat offerings, see Red Hat’s Enterprise Agreement terms at www.redhat.com/licenses and Training Policies, at https://www.redhat.com/en/about/red-hat-training-policies .