Training and Certification Support

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Certifications

What can we help you with?

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How do I get a CertTracker account?

How do I log into CertTracker for the first time?

Returning CertTracker user access

My Exams

How do I get a CertTracker account?

A CertTracker account is automatically created if you have:
- Taken a Dell Technologies Proven Professional proctored exam at Pearson VUE
- Completed all course requirements for earning a Dell Technologies SE or Sales Accreditation

Look out for an informative email from Dell Technologies Education regarding your account, subject: Dell Technologies Education Activity Result. This email is sent once your results have transferred over and your CertTracker account is created. You will not be able to log into CertTracker until your data has transferred over. Please allow 5 business days for this data to appear in CertTracker.

How do I log into CertTracker for the first time?

Access the CertTracker website
Select the Never logged in before? option
Enter the email address you registered with when you completed the exam
An email will be sent to you from Dell Technologies Education
Follow the instructions to reset your password

Returning CertTracker user access

Access the CertTracker website
Enter your CertTracker Dell ID & password
Having trouble? Select the Forgot your password or CertTracker Dell ID? option

My Exams

I am able to log into my CertTracker account. However, I do not see my exams or credentials. Where did they go?

Please allow 5 business days for exam data to appear in CertTracker. You will receive an email from Dell Technologies Education, subject: Dell Technologies Education Activity Result once your results have transferred over.

If you log into CertTracker after 5 business days and are not able to see the Exams or Credentials tabs then you MUST update/confirm your demographic information by following the below steps:

From the top menu bar Select Demographics
Update your information (i.e. relation to Dell Technologies, email address, phone number)
Scroll to the bottom of the page and click Update/Confirm
Once you update/verify your demographic information you will be able to see the Exams and Credentials tabs with your history listed.

Where is my certificate?

Certificate status

Where is my certificate?

I have not received my certificate. Can you send it to me?

Certificates can be downloaded and are not emailed or mailed out. To view or download your certificates, log into your CertTracker account and go to the Credentials tab. All awarded Certificates are reflected under My Active Credentials.

Certificate status

I passed the exam so why is my certificate not available and my credential showing as in progress?

If you do not see a Certificate and your credential is showing as in progress, then you have not met all the requirements. Please click on the credential to see what other requirements may be needed.

Please note: The Dell Technologies Proven Professional Program is based on accumulative knowledge. A valid Associate Level certification must be held prior to earning a Specialist or Expert certification. A valid Associate Level and Specialist Level certification must be held prior to earning an Expert certification. Further information can be located in our Proven Professional Policies.

What are vouchers?

Voucher portal access

What are vouchers?

Dell Technologies Proven Professional vouchers may be used as payment for any Dell Technologies Proven Professional exam delivered by Pearson VUE. These vouchers are not redeemable for VMWare, Pivotal, Virtustream, RSA, OpenText or other certification exams.

Voucher portal access

For Customers and Partners who have purchased a voucher…

Visit the voucher portal
If you have purchased a voucher since August 2019, your voucher details will be reflected under Voucher History.
If you purchased a new voucher, please allow 3 business days for the voucher to be emailed to you and to be reflected under Voucher History.