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IT Training or Professional Certification? Find What’s Best for You, Part 1: 

By Tim Wright
Workforce Transformation
Dell Technologies Education Services
July 14, 2020


Are you considering the best method to advance your IT career? You may struggle with the choice of a professional certification program or individual training courses.

This is the first article in a series comparing the benefits of training courses with those of an IT certification program.

A training course or series of courses culminating in a “certificate” increases the technical knowledge for both an IT beginner and a seasoned professional. The certificate may be earned attending the sessions or by demonstrating learning mastery through completing course assessments. Career Professionals of Canada states that Courses will help you learn, grow and build your skills (training) – you’ll get better at what you do! (emphasis added)

As we contrast a professional certification program to training, the key word is program. A professional certification program validates the knowledge that you acquire and the skills you develop. It also allows you to demonstrate abilities and skills for the application of that knowledge. By integrating education and experience and culminating with an examination, the certification program recognizes professionals who fulfill the commitment to meet knowledge, skills and competencies standards. Career Professionals of Canada distinguishes that recognition: Certification will authenticate and validate your skills (credentials) – you’ll get recognized for what you do! (emphasis added)

Both training and certification programs benefit your IT knowledge and skills. Let’s look at how professional certification provides increased knowledge and improved performance to the IT professional.


Certification Means More Knowledge and Better Performance

Abundant statistical and anecdotal evidence supports the belief that an IT professional holding one or more certifications has a greater store of knowledge and experience than the non-certified individual. This is the first reason certification will serve you well, professionally and personally.

This greater degree of knowledge results from the intensity and quality of the training-plus-applications that lead to certification. Another cause may be that performing with high levels of proficiency and confidence reinforces the desire to maintain one’s knowledge at the highest level. Certified professionals report greater comfort with their responsibilities in the face of new technologies than those non-certified. This is strengthened by the findings that the more certifications you hold, the greater such comfort will be.1

Research says that certified IT professionals have 52% more core domain knowledge after one year on the job than non-certified employees acquire in three years. That time-to-knowledge ratio is also impressive over time. After 10 years’ experience, certified individuals in IT service and support roles typically have 20-25% more core knowledge than their non-certified counterparts.1

Greater knowledge can be assumed to generate greater performance. Related components of an effective certification program contribute more than just knowledge to one’s performance. An IDC white paper contracted by Comp-TIA maintains that



while we correlate ‘being certified’ with increased performance, we recognize that the preparation for certification is the actual mechanism for improved performance, not the credential itself. 1




The rigorous process of mastering specific skills prepares you to apply the knowledge and thus receive your certification. Having mastered those skills, you have greater confidence that you can tackle the newest technology as well.

Performance relates directly to competence.  Competence can be developed over time, but time is a rare commodity in the technology realm. Technology advances too fast for businesses to wait for their IT employees to develop competence on the job. Training and certification offer the realistic answer.

Competence and its correlative performance are not determined by the certification, the badge, itself. What truly drives the professional’s performance? The preparation to achieve a certification, followed by the effort and exertion to build the skill set and to develop the knowledge.  Certification Magazine’s 2018 Salary Survey reported that two-thirds of those surveyed, 67.6%, agreed or strongly agreed that getting certified increased their ability to solve problems. Almost as many, 64.6%, agreed or strongly agreed that certification improved their workplace creativity.2

Another IDC research project isolated the performance advantages brought to the job by a certified IT professional. 3

Area of Proficiency

Certified Professional compared to Non-certified Employee


90% more productive


60% more efficient

Productivity w/ core IT

17% more productive 

Reduction of unplanned server downtime

56% reduction


To relate the value of certification to the value of technical training alone, the Pearson Vue 2018 Value of IT Certification survey of more than 10,000 certified individuals from 138 countries reports that



The vast majority of respondents also indicated that the myriad benefits they obtained through the process of becoming certified — such as earning more professional credibility or retaining knowledge for longer — exceed the benefits they would’ve obtained if they’d gone through training without certification.4



Tying It All Together

Professional certification clearly benefits you and the company that employs you. The advantage of a greater level of knowledge is demonstrated by IT professionals who hold certification. That knowledge translates into increased skills and enhanced productivity that you will take to your company. Richard Joslin, Executive Director of Certification & Training at HDI, offers an appropriate closing statement: 



If presented with three candidates who claim to have similar experiences and knowledge and one has a certification, [we believe] the [certified] candidate has demonstrated greater commitment to the profession and a recognition that learning is key to ongoing success.



  1. Anderson, Cushing. “Impact of Certifications and Training on Career Milestones.” IDC. 2018
  2. “Salary Survey 2018: The workplace impact of certification.” Certification Magazine. 2018
  3. Anderson, Cushing. “The Five Value Propositions of IT Certification for the Enterprise.” IDC. 2018
  4. Pearson Vue. 2018 Value of IT Certification. 2019