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For assistance with your Partner Portal Account, please contact support through the Partner Portal.
Partner User accounts are created in the Partner Portal by their company's Account Administrators. The Account Administrators at your company will need to create a new account for your new email address in the Partner Portal.
If you do not know who your Account Administrators are, please contact support through the Partner Portal for assistance. Once your new account is created, you can have it merged with your old account to maintain your training history. Please contact Education Services and specify which email address needs to be merged into which.
Students will need to self-update their CertTracker account email address by following the steps below.
Gmail, yahoo, hotmail
Email service provider domains should only be used when your company does not have its own business email domain, or when you require an additional account for an alternate selling channel and have no suitable additional email addresses in your business email domains.
You cannot use a group or role-based email address for training purposes. Transcripts, certifications, and accreditations are tied to individual users, so students are required to use their personalized business email addresses. Existing accounts cannot be repurposed for new users.
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